Privacy and Cookie Policy
1. Introduction
This Privacy and Cookie Policy ("Policy") describes how Infinite Open Source Solutions LLP ("iOSS", "Company", "we", "our", or "us") collects, uses, stores, processes, discloses, and protects personal information obtained through its website, software applications, products, services, and related platforms (collectively, the "Services").
By accessing or using our Services, whether as a visitor, prospective client, customer, business partner, or authorized user, you acknowledge that you have read and understood this Policy and agree to the collection and use of information as described herein.
The information we collect enables us to operate our Services efficiently, improve user experience, respond to inquiries, provide technical support, deliver requested services, communicate relevant business information, and enhance the security and performance of our platforms.
This Policy applies solely to information collected by iOSS. Our Services may contain links to third-party websites, applications, platforms, or services that are not owned or controlled by the Company. We are not responsible for the privacy practices, policies, or content of such third parties. Users are encouraged to review the privacy policies of any external websites they visit.
The Company may share information with its affiliates, subsidiaries, service providers, and authorized business partners where necessary to provide Services, fulfill contractual obligations, comply with legal requirements, or pursue legitimate business interests in accordance with applicable laws.
2. Information We Collect
The Company may collect, store, and process the following categories of information.
2.1 Information Provided Directly by Users
Information voluntarily submitted by users may include:
- Full name;
- Email address;
- Telephone number;
- Company or organization name;
- Job title or designation;
- Billing and invoicing information;
- Account registration details;
- Information submitted through contact forms, support requests, consultation requests, surveys, or correspondence;
- Any other information voluntarily provided to the Company.
2.2 Information Collected Automatically
When users access or interact with the Services, certain information may be collected automatically, including:
- Internet Protocol (IP) address;
- Browser type and browser version;
- Device identifiers and device information;
- Operating system information;
- Date and time of access;
- Referring website addresses;
- Pages visited and user navigation patterns;
- Session duration and interaction data;
- General geographic location derived from IP addresses or device settings where permitted.
2.3 Information Collected Through Cookies and Similar Technologies
The Company may use cookies, pixels, web beacons, local storage technologies, and similar tracking technologies to collect information regarding website usage, preferences, and interactions. Additional information regarding such technologies is provided in Section 4 of this Policy.
3. Legal Basis for Processing
Where applicable under relevant data protection laws, including the General Data Protection Regulation (GDPR), the Company processes personal information only when a lawful basis exists.
Such lawful bases may include:
- Consent — Where users have provided clear and informed consent for specific processing activities, including marketing communications and non-essential cookies.
- Contractual Necessity — Where processing is necessary for the performance of a contract, provision of requested services, or implementation of pre-contractual measures.
- Legitimate Business Interests — Where processing is necessary to pursue legitimate business interests, including website administration, analytics, cybersecurity, fraud prevention, customer support, and service improvement, provided such interests do not override the rights and freedoms of data subjects.
- Legal Obligations — Where processing is necessary to comply with applicable laws, regulations, governmental requests, judicial proceedings, or legal obligations.
4. Cookie Policy
4.1 What Are Cookies?
Cookies are small text files stored on a user's device when visiting a website. Cookies enable websites to recognize devices, remember user preferences, improve functionality, analyze usage patterns, and support security measures.
4.2 Categories of Cookies We Use
The Company may use the following categories of cookies:
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary Cookies | Essential for website functionality, authentication, security, and session management. |
| Functional Cookies | Enable the website to remember user preferences and customized settings. |
| Analytics Cookies | Assist in understanding how users interact with the website and improve performance. |
| Performance Cookies | Help monitor website speed, reliability, and overall user experience. |
| Marketing Cookies | Used to measure campaign effectiveness and deliver relevant promotional content where applicable. |
| Social Media Cookies | Enable integration with social media platforms and sharing functionalities. |
4.3 Third-Party Cookies
The Company may utilize trusted third-party service providers for analytics, performance monitoring, customer communication, marketing, and other operational purposes. Such providers may place cookies or similar technologies on user devices subject to their own privacy policies.
The Company does not control third-party cookies and encourages users to review the privacy policies of relevant third-party providers.
5. Cookie Consent and Management
5.1 Cookie Consent
Where required by applicable laws, users will be presented with a cookie consent mechanism upon their initial visit to the website. Users may accept, reject, or customize preferences regarding non-essential cookies.
Strictly necessary cookies required for website functionality may remain active regardless of consent preferences.
5.2 Managing Cookie Preferences
Users may modify or withdraw cookie consent at any time by:
- Accessing the cookie preference center available on the website;
- Adjusting browser privacy and cookie settings;
- Clearing previously stored cookies from their devices.
Disabling certain cookies may affect the functionality and performance of the Services.
6. Data Retention
The Company retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, satisfy contractual obligations, comply with legal requirements, resolve disputes, and enforce agreements.
Subject to applicable laws, retention periods may include:
- Business inquiries and contact form submissions: up to twelve (12) months;
- Marketing communications data: until consent is withdrawn or no longer required;
- Customer and contractual records: up to seven (7) years or as required by applicable laws;
- Technical logs and website analytics data: retained in anonymized or aggregated form where appropriate.
Upon expiration of the applicable retention period, personal information shall be securely deleted, anonymized, or otherwise disposed of in accordance with industry standards and legal requirements.
7. Data Subject Rights
Subject to applicable data protection laws, users may have the following rights regarding their personal information:
- Right to access personal information held by the Company;
- Right to request correction of inaccurate or incomplete information;
- Right to request deletion of personal information;
- Right to restrict processing activities;
- Right to object to certain processing activities;
- Right to withdraw consent where processing is based on consent;
- Right to receive personal information in a structured, commonly used, and machine-readable format;
- Right to object to automated decision-making and profiling where applicable;
- Right to lodge a complaint with a competent supervisory authority.
Requests relating to privacy rights may be submitted using the contact details provided in this Policy. The Company may require reasonable verification of identity before processing such requests.